Repairs Service

If you would like to use our repairs request form, please use the following form. Once you have sent your details to us, you are required to pay £15 Handling Charge via PayPal.

After you have paid, sent your faulty phone to the following address:
FirstStarMobile.co.uk
P.O. Box 699
Billingham
Stockton-on-Tees
TS23 2WT

Your Details Your Name: Your Address 1: Your Address 2: Town/City: Your Postcode: Telephone Number including STD: Mobile Number: Email Address: Faulty Items Details Make: Model: Your IMEI Number:
This is a long number on the back of the phone, usually underneath the battery. Fault Description: Receipt Enclosed: (Otherwise job is chargable)
Yes
No If Phone is Locked to Network: Note: Leave blank if you are not sure, or phone is not locked to a network.
Items Enclosed: Phone
Mains Charger
Battery
Other:

Terms and Conditions

Please do not send carry cases or SIM Cards.

All repairs/estimates require payment of a £15 handing chage, which is non-refundable.

Please use Special Delivery and pack securely when forwarding to FirstStarMobile.co.uk, and retain proof of posting. Your handset should be insured for its SIM Free price.

After filling in your form above, please click the continue button below. If the information does not contain any errors, you will be able to click to go to PayPal to pay your £15 Handing Charge.

Please read the terms and conditions above, and tick the box below to accept these:

I have read and understand the Terms & Conditions for Repairs and I agree.